TRAI messed up telecom industry leading to duopoly; regulators were not even able to regulate #OTT yet; and now Artificial Intelligence has come and needs regulation.
Challenging time to be regulators in India. And price will be paid by customers/society.
One reason why telecom operators failed and shut shops in India was TRAI/govt allowing mobile Messenger Apps like WhatsApp to allow customers to make "free calls" to anyone, even overseas, at zero fee to telecoms.
It was highly unfair to telecoms and resulted in "data" driven business model which only new operators like Jio were designed for. Old operators failed miserably and closed shop.
It resulted in duopoly and bad deal for customers can be easily seen in telecoms cancelling billing model and forcing customers to buy "unlimited plans" which not everyone needs.
An entire industry ecosystem was disrupted, and this is not even discussed in a free economy.
